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Customer Stories


Customer Stories Testimonials - Rocktonica London

If you've ever visited a Hard Rock Cafe, you would have noticed one of their famous mottos reading "Love All, Serve All. This is something that really resonated with our values as we wanted to create jewellery that embraced everyone, whatever their background. 

We want to build a different type of company that’s focused not only on the bottom line, but also the happiness of our customers and team, and our personal growth along the journey.

We believe that in living these values as part of our daily work life, we are living our best life. We infuse these values in everything that we do and everything that Rocktonica stands for. 

“Customer support” is something of a magic phrase at Rocktonica. Say it to anyone—from Happiness Heroes to Artisans and beyond—and watch eyes light up. Simply put, it’s one of our very favourite things to talk about and improve upon every day. Customer support is baked into everything we do.

We view every interaction that comes our way—every email, message, question, review, mention and more—as a true privilege. We know that it means someone took special time out of their day to think about us or get in touch with us. It’s a chance for us to have a conversation, to learn something we didn’t know before, to think about what we could do differently or better.

With that in mind, our goal is to make sure each of these interactions is special, unique and as happy as possible.

It’s also worth mentioning that every team member at Rocktonica is at least an occasional “happiness deliverer.” Each of us takes on a day each month and sets aside a few hours to answer emails, reply to messages or help out in another capacity. 

We all benefit from being in touch with customers. For example, as an artisan, it can be very important to hear first hand design feedback from a customer. On the other side of the spectrum, we have so many happy customers, and everyone should see the fruits of their work and hear what a difference their efforts make.

With that in mind, our goal is to make sure each of these interactions is special, unique and as happy as possible.

Have you had a happy customer support experience that you’d like to share? Do you have any customer support secrets that have made your support process happier? We’d love to hear from you! Here are some we'd like to share with you.

 

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“I received the bracelet today and it look fabulous… Thank you so much!!!!!!  I’m so proud to wear it. The thank you card with the bear and antler horns is so cool…you guys really are so creative and I love what you do. Your bracelets are awesome and I’m very grateful to you for changing it up and doing the modifications.” - Howard - London, UK 🇬🇧  Slash, Azurite

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“Quality product and outstanding customer service.” - Barry - Miami, FL 🇺🇸 Santana

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Veramente bello e ben fatto! Antonello, Campobasso, Italy 🇮🇹  Blue Champagne

“Wow. One more beautiful than the other. You are doing a great job. Thank you very much indeed.” - Nelson - São Paulo, Brazil 🇧🇷  Black Gold, Blackmore, Red Hot Chilli Pepper

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Thank you looks really great! - Alex - Lisbon, Portugal 🇵🇹  Smokey

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"I got tonnes of complements this evening when I wore the Springsteen (that’s my fav)." - Nirmal - Aberdeen, Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿  Springsteen, Scorpion, Beatle

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I have absolute trust in Rocktonica. I’m so looking forward to receiving every piece of your of your masterpiece! Also so looking forward to your new collection! Brilliant! Absolutely brilliant! - Chris, Hong Kong, Hong Kong 🇭🇰  Too Many Orders To List

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“I'm in love with my new bracelets. I wear my bracelets every day and receive many compliments from my friends because they are beautiful. Thanks for everything!!!” - Rudi, Bologna, Italy 🇮🇹  Def Leppard, Aerosmith, Sting, Azurite, Kings Of Leon

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“Geoff & I really love our bracelets. We have set a lot of new goals for ourselves, so these beautiful jewellery will help to inspire us. Thank you. 🙏" - Yin, London, UK 🇬🇧  Slash, Blues Brothers, Custom Pieces

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“I absolutely love the Rocktonica products. Brilliant quality and exceptional customer service.” - Michael, Saltcoats, UK 🇬🇧  Black Rain

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“I got my bracelet today 😉 Many thanks it looks more than brilliant. I love this bracelet!” - Alex, Munich, Germany 🇩🇪  Rolling Stone

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“Hello my good friends, 😘  just opened my bracelet 😊 😆 !! Bang on 👍.. also thank you so much for the lovely card and message. I will definitely be back in touch. Best regards, Nick x” - Nick, Staffordshire, UK 🇬🇧  Slash

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I requested a necklace to my own personal specifications, Rocktonica sourced the stones for me, when the necklace arrived it exceeded my expectations and was excellent quality, very competitive prices and the customer service was above and beyond, highly recommended. Thanks Rocktonica. 👍🏽” - Suki, Birmingham, UK 🇬🇧  Custom Order

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“Hi there, received the bracelet today it’s absolutely stunning thank you so much. 👍🏼👍🏼👍🏼👍🏼👍🏼 I’m not just saying it, I’ve been looking for a bracelet incorporating small skulls like this for a long time, your stuff is fab. 👌👌👌” - Mark, Penzance, UK 🇬🇧  3 Doors Down

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“Amazing quality, having purchased from huge designers Rocktonica are the best!!” - Lee, Basingstoke, UK 🇬🇧  Santana, Smokey, Slash, Cobain

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“Amazing service, cheers! Keep killing it. 👌🏽” - Simon, Sydney, Australia 🇦🇺 Odysseas 

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“Great service and a perfect fit. 5 stars all round.” - Neil, West Midlands, UK 🇬🇧 Slash

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“Hi, really like the bracelet - you guys are AWESOME!!!” - Ron, Melbourne, FL 🇺🇸 Metallica

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“Hi! I was so delighted with my first one I had to have one in brown!
 Many thanks, Zach.” - Zach, UK 🇬🇧  Slash, Smokey

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“Excellent bracelet! Awesome!” 👌👌👌 - Eduardo - The Woodlands, TX 🇺🇸  Jovi

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“Amazing service and friends now - I would refer them to anyone.” - Edward - Alexandria, VA 🇺🇸  Santana

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“It’s fab and goes well with my other braclets. I’ll be more than likely buying more from you in the future, I love designs that are different too once again thank you! 👍👍👍” - Mark - Penzance, UK 🇬🇧  3 Doors Down

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“I’ll be buying more from you lovely quality and different too 👌👌👌 - Spencer - Sommerset, UK 🇬🇧  Pantera

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“A beautifully made bracelet with very small beads and nice clasp.” - Bruce - Ann Arbor, MI 🇺🇸  Def Leppard

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“Great bracelet! 👌👌👌” - Chris - Hertfordshire, UK 🇬🇧  Santana

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“Lovely bracelet. Really pleased as a returning customer! 👌👌👌” - Michael - Saltcoats, UK 🇬🇧  Blue Nile

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“Stunning quality, looks fantastic and great communication. Recommended 100%” - Alistair - Marlow, UK 🇬🇧  3 Doors Down, Blue Nile, Red Hot Chilli Pepper

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“I’m absolutely knocked out with this bracelet it’s just stunning!!!” -  John - London, UK 🇬🇧  Metallica

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“Not just a good experience, a wonderful experience. - Max - Edinburgh, UK 🇬🇧 Blue Champagne

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“Great piece and good service.” - Neil - West Midlands, UK 🇬🇧  Slash 

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"Just a quick email to say that I picked up the bracelets on Saturday and l am really pleased. Thank you very much for the lovely card and your excellent customer service." - Michael - Saltcoats, UK 🇬🇧  Custom Order

 

Just to let you that I've received the bracelet and absolutely love it!! :) - Laurent, London, UK 🇬🇧  Neon Indian (special order)

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"Great service and perfect fit. 5 stars all round." - Neil - Coventry, UK 🇬🇧  Slash 

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Have a good evening and as ever thanks for your exceptional customer service. Wearing two other pieces by you tonight. Once I receive the next one that will be 6 in total 👍  - James - London, UK 🇬🇧  Custom Order

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Brilliant and beautiful.... the red & blue are my favourite...looks superb, thanks 😉  - Paul - London, UK 🇬🇧  HendrixCobain, Santana

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Geoff & I really love our bracelets. We have set a lot of new goals for ourselves, so these beautiful jewellery will help to inspire us. Thank you. 🙏  - Yin - London, UK 🇬🇧

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Great service and perfect fit. 5 stars all round. - Neil - Balsall Common, UK 🇬🇧 

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Great bracelet! - Chris - London, UK 🇬🇧  Santana

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Just to let you know you did it again ! She loves it and she hasn’t taken it off since she put it on ! Thank you so much 😘  Nirmal - Aberdeen, Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿  Custom Order

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Love it! - Nick - London, UK 🇬🇧  Santana

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